Position Overview
- Role: Business Analyst (BA)
- Reports to: IT Project Manager, Product Owner, or Operations Director
- Core Purpose: Investigate operational challenges and translate business requirements into actionable technical or procedural solutions.
Key Responsibilities
- Requirements Gathering: Elicit and document functional requirements, user stories, and acceptance criteria via interviews and workshops.
- Process Modeling: Create process flows, data dictionaries, and workflow diagrams to map current (as-is) and future (to-be) states.
- Liaison & Collaboration: Act as the primary communication bridge between non-technical business stakeholders and technical development/QA teams.
- Testing & Validation: Support User Acceptance Testing (UAT), execute test plans, and verify that final deliverables meet specifications.
- Data & Reporting: Utilize reporting tools and data models (e.g., SQL, Power BI, Tableau) to track metrics and support business intelligence.
Qualifications & Skills
- Education: Bachelor’s degree in Business Information Systems, Computer Science, Finance, or a related field.
- Methodologies: Familiarity with Agile / Scrum ceremonies or Waterfall project frameworks.
- Technical Tools: Proficiency in requirements management tools (Jira, Confluence, Azure DevOps) and data visualization software.
- Soft Skills: Strong critical thinking, active listening, stakeholder management, and clear written/verbal communication.